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REASON® Lessons Learned Client Organizations

Many major clients of REASON® Lessons Learned are leading edge organizations with broad and often global operations involving diverse, critical activities and processes that call for control and continuous operations improvement focus. All have distinguished themselves as leaders in their respective industries and have demonstrated strong commitment to and investment in operations quality and process improvement activities.

With the advent of the REASON® Lessons Learned Technology, new capabilities became available to these organizations. The REASON® Lessons Learned System data generated new kinds of knowledge that could be applied by executive managers, supervisors and employees to better plan, meet their goals and to design quality of process into their operations. While most organizations can materially benefit from the system and its capabilities, the companies and services that have been attracted first to the new knowledge have been those with the most to gain from improving processes and operations . . . and accordingly the most to lose: organizations like the United Space Alliance whose daily activities, decisions and personnel impact life and death issues and the mission success of multimillion dollar space projects, operations where the right decision must be made quickly and the first time.

A snapshot of a typical REASON® Lessons Learned client is an organization that went through the daunting challenge of ISO Certification for all operations, that adapted some form of the employee empowerment and quality circle philosophies to harness the ideas and energies of its employees, that invested in one of the sophisticated project and data management systems with all of the cultural and training demands that such an investment required, and that has experienced an overall and steady decline in counter-quality and a resulting increase in quality of operations. Such companies through their commitment and intensive focus upon improvement, once they have covered all of the traditional bases, are the first to perceive the remaining barriers to improvement and the need for new technology and knowledge to support a new advance in capabilities.

Innovative organizations like DuPont get excited about the new knowledge capabilities that come through REASON® Lessons Learned. They gathered their carriers and service vendors together to suggest and encourage an alliance for sharing problem solving and lessons learned technology on mutual problems. Tuned to the broad improvement of their business processes, such companies can now unite internally and network with their clients, vendors and suppliers to identify, trend, analyze and automatically communicate best solutions to the problems that are mutually impairing quality of products and services.

It is difficult to imagine a more challenging business and operations environment than one of globally deployed off-shore drilling rigs with personnel dealing with the hazards and demands of ocean and oil and gas drilling operations. World leading companies like TransOcean Offshore that need every benefit and value of knowledge and technology to maintain and control critical operations can provide each of their rigs and global facilities with the abilities to share information on events, problems and solutions. Corporate offices can keep a close early watch for developing trends in order to head off problems corporate-wide.

Companies like the world’s largest printing company Quebecor World that has acquired many dozens of production facilities around the world may find a critical need to unify business processes. REASON® Root Cause Analysis and Lessons Learned System meets their need with a standardized problem solving method and software that provides a repeatable process for gaining visibility of opportunities to unify and improve global business processes that can be shared among their facilities to improve operations.

While our early Lessons Learned clients tended to be larger companies, today every client is provided the full lessons learned system capabilities. Production companies, chemical process plants, airlines, nuclear sites, financial organizations, ship yards, and service organizations are taking operations improvement to a new level with REASON®. For more information about how REASON® Lessons Learned can help you take it up a notch, please call (903) 236-9973.