Lessons Learned System Ops

A Quote From the Real World

“It’s all about getting the job done. It’s not that we in Operations don’t enjoy discussing the philosophical and theoretical basis for operations improvement and quality initiatives and quality data systems, it’s just that at the end of the day, we are the ones responsible for having the job done properly and on time. So, if I can’t benefit right now from the system, and by benefit I mean get the job done today better and faster and cheaper, you need to be talking to someone else.”

On-The-Job Resource

Lessons Learned cannot be a time-consuming, hindrance to operations. REASON® Lesson Learned is a time saving, safety promoting, helpful on-the-job resource for getting work done.

As an example, let’s say that one of your supervisors this morning has gotten a new job in. There are a lot of significant quality and safety issues that need to be tightly controlled and could be a problem if not handled right. Your supervisor goes to the department computer, types in a few of the critical aspects of the new process . . . like the name of the chemical involved, the means for handling the materials, and the process in which the chemical is to be used. The REASON Lessons Learned system instantly searches all of the past situations in which the factors were involved in problems and provides the information on what critical issues need to be known and observed. This is not a word search that produces a long list of reports that have to be read and evaluated. Instead, the search finds when those factors came together at one point in time to produce a step toward a problem. The lessons communicated to the supervisor deal specifically with the situation with which the supervisor is currently faced. The information is relevant, on target and presented quickly. Moments later, the supervisor knows how this process has caused problems in the past in your organization and what he and his crew must do to avoid the past mistakes of others.

Sharing Job Knowledge

How many savvy and skilled employees do you have with years of experience who are walking around with special knowledge about how to get their job right every time, but who are never given the opportunity to pass on their knowledge to others? It is not because they don’t want to share, and it is not because your organization does not want the special job knowledge to be shared. It is simply because there is no workable mechanism in place to pass the savvy along. Here is another instance where REASON provides immediate and practical benefits. REASON enables your rank and file employees to take just a few minutes to input to the REASON Lessons Learned System a job problem that they have encountered and overcome. A quick and simple wizard guides your employees to record the job knowledge so that others with similar job responsibilities can access the information. The REASON Lessons Learned System becomes your repository of job knowledge. This is the kind of job knowledge that typically is lost to an organization when your savvy old pros retire or move to other responsibilities.

Broadcasting Job Knowledge

Picture this: let us say that in one of your facilities this morning a problem occurred. A REASON analysis was conducted, and a solution action has been set in motion. When the analysis was completed earlier this morning, the knowledge that was learned about the problem flowed automatically into your REASON Lessons Learned System. Previously, individuals throughout your operations had submitted a data profile of the issues and concerns that were important to their job responsibilities. As the data from the problem of this morning flowed into the system, REASON was watching for matches between the facts of the current problem and the key issues in those individual data profiles. When a match was found, REASON immediately sent an alert with a brief summary of the problem to the appropriate individuals. In minutes, those individuals were accessing the full details within the system. Thus, vital knowledge about the problem, its causes and solutions got into the hands of the individuals who need the data most, and who can do something to deal with the potential of a developing or existing problem in their areas. This unique capability is possible because of the data ordering system inherent within the REASON process itself, and because of the unique REASON situational search engine that finds when searched for factors combined at one point in time to produce a causal step toward a developing problem.

There are a lot of additional REASON Lessons Learned benefits available to operations monitoring, planning, and design. For more information, please call (903) 236 9973.